Quality Policy

Our company’s activities must be carried out with respect for customers, but also with respect for ourselves. The contribution of human resources is therefore crucial to the continuity and development of our company.

Only through a team spirit willing to change and a modern outlook can we meet the challenges and achieve the goals we set for the future.

Change must be directed toward the realization of continuous improvement in all of our company’s activities. All incoming information from our internal and external environment must be the yardstick for measuring the quality of our work and the satisfaction of our customers.

We must always be critical in analyzing our methodologies, we must always be alert to what our competitors are doing. A continuous review of what we do and how we do it will give us continuous improvement in every field. The rules we have given ourselves and will give ourselves in the future are the basic principles of our business life for us.

In accordance with these principles, the company promotes all necessary actions so that processes and activities are geared toward achieving the following objectives:

  • Maximize customer satisfaction at every point of contact with the business organization;
  • Develop innovative projects and services that meet and anticipate customers’ expectations;
  • optimize and improve the service provided by assigning the external customer (principals and users) and the internal customer (employees and contractors) a central role in the company’s improvement strategies and processes;
  • Communicate appropriate information to suppliers to ensure their involvement in the application of the principles of this quality policy;
  • Research new technologies that can make the services offered increasingly efficient and reliable, achieving the highest level of effectiveness and flexibility;
  • To enhance human resources and their professional growth at all levels through the establishment of awareness, training and membership programs;
  • spread the culture of quality, through appropriate information actions to its employees and collaborators to increase their awareness, involving them in the definition and implementation of continuous improvement within the company;
  • foster a work environment inspired by respect, fairness and cooperation, with the involvement and empowerment of all resources engaged as an active part of the company in the achievement of the set goals
    adopt an organization oriented to the analysis of the operating environment, stakeholders and risks through careful evaluation and management of critical issues to the process approach that provides methods for measuring the performance and processes of the quality management system, through the definition of monitoring indicators;
  • Adopt a process-oriented organization that provides methods for measuring the performance and processes of the quality management system by establishing monitoring indicators;
  • Continuously improve the effectiveness of the quality management system by establishing a structured framework of indicators and objectives aimed at increasing corporate competitiveness;
  • To act in full compliance with current national and international regulations and laws applicable to the company’s field of business;
  • Implement continuous technological innovation and knowledge development to stay aligned with current tools and working methodologies.

Our training courses must ensure that everyone understands our philosophies and rules. Sharing language must be the basis for effective internal communication. Everyone must operate according to the provisions of our quality management system, respecting roles, duties and responsibilities.

The effectiveness of our quality management system is continuously monitored through periodic appointments by management and corporate officers, where specific benchmarks are checked and there are periodic inspections at all levels, conducted by both internal staff and external auditors.

It is also our policy to popularize these concepts and to entice and convince everyone around us (suppliers, colleagues, consultants, and collaborators) that this is the best way forward in order to enhance the value of our work more and more.

This is our quality policy, and to this end we have built, and must periodically review and maintain effective, a quality management system that implements the provisions of the international standard UNI EN ISO 9001:2015 and meets its applicable requirements.